Terms of Service

These Terms of Service ("Terms") govern your use of FindOnline, the outreach platform available at findonline.ai and app.findonline.ai. FindOnline is operated by FinZove Technologies Private Limited, Bengaluru, India ("FindOnline," "we," "us," or "our").

By creating an account or using the service, you agree to these Terms and to our Privacy Policy. If you use FindOnline on behalf of a company, you confirm that you are authorised to accept these Terms for that company. If you do not agree, do not use the service.

1. The Service

FindOnline helps you find prospects, reach them on LinkedIn and by email, follow up, and track and nurture the leads that matter. It uses AI to identify prospects and intent signals, draft messages, and run outreach from the accounts you connect. Current plans and what each includes are described on our pricing page.

We improve the service continuously and may add, change or remove features. If a change materially reduces what your paid plan includes, we will tell you in advance.

2. Your Account

• You must be at least 18 years old to use FindOnline.
• You can sign in with Google or with an email address and password. The information you give us must be accurate and kept up to date.
• You are responsible for keeping your login details secure and for all activity under your account.
• Tell us immediately at support@findonline.ai if you suspect unauthorised access to your account.

3. Free Trial, Subscription and Billing

• Plans and prices. Our current plans, add-ons, credit packs, prices, free trial and what each plan includes are set out on our pricing page, which forms part of these Terms. Prices are shown without tax. Applicable taxes are added at checkout.
• Free trial. If we offer a free trial, its length is shown on the pricing page. When a trial ends, access stops until you subscribe.
• Renewal. Subscriptions are billed in advance for each billing period and renew automatically until you cancel.
• Payment processing. Payments are processed by Paddle, which acts as our reseller and merchant of record. Paddle's own terms apply to the payment transaction, and its name may appear on your statement.
• Credits. Some features use credits. The credits included in your plan, the price of extra credits, what credits can be used for and how long they last are shown on the pricing page. Credits have no cash value, cannot be transferred or exchanged for money, and are non-refundable. Unused credits are lost when your subscription ends.
• Cancellation. You can cancel at any time. Your access continues until the end of the billing period you have already paid for, and you will not be charged again.
• Refunds. Payments are non-refundable, including for partly used billing periods, except where the law requires otherwise.
• Price changes. We may change our prices. We will give you at least 30 days' notice before a new price applies to your subscription.

4. Plan Limits

Each plan has limits, such as the number of connected LinkedIn profiles and email accounts and the number of prospects you can find and contact each month. The current limits are listed on our pricing page. Features described as unlimited are subject to the sending limits we apply to protect your connected accounts (see Section 6) and to reasonable use. You may not share one account between several businesses or get around plan limits by technical means.

5. Custom Work

Some plans include custom work, as described on our pricing page. Custom work is priced by scope and is agreed in a separate signed quote or statement of work, which sets out the deliverables, fees and timing. These Terms also apply to custom work. If a signed quote or statement of work conflicts with these Terms, the signed document prevails for that work.

6. LinkedIn and Your Connected Accounts

We want you to understand exactly how FindOnline works with LinkedIn, so you can use it with confidence.

• Not an official LinkedIn API. LinkedIn does not offer an official API for this kind of outreach. FindOnline is not affiliated with, endorsed by or partnered with LinkedIn. Instead, you connect your own LinkedIn profile and FindOnline acts through your own session, on your behalf.
• An established technology partner. The connection runs through a specialist connectivity provider that has operated successfully for more than five years. Its clients include venture capital firms, large enterprises that build internal tools, and third-party software companies. Every action stays within what your own profile is already allowed to see and do. There are no shared or pooled accounts.
• Interoperability under the Digital Markets Act. The European Union's Digital Markets Act requires the largest platforms, known as gatekeepers and including LinkedIn, to give users effective portability of, and continuous access to, their own data, and to open up to third-party services. Our technology partner operates under this principle of interoperability: you, the account owner, choose to connect your own account and authorise a service to act for you. The Act is European Union law and its interoperability features currently apply to users in the European region. It does not make FindOnline an official LinkedIn integration, and it does not replace LinkedIn's own terms.
• Built to protect your account. FindOnline paces activity the way a person would, with daily and weekly caps, varied intervals between actions, working-hours windows, and one action at a time per account. These limits are deliberate, and we may slow or pause activity to keep your account safe.
• What can happen. LinkedIn's User Agreement restricts automated activity, so using any automation tool, including FindOnline, carries some risk. In our experience LinkedIn's response is gradual: it usually starts with a warning or a request to verify your identity, and in rarer cases a temporary restriction that typically lifts within hours. For accounts run within sensible limits these events are uncommon, and most founders find the time saved well worth it.
• What we cannot promise. LinkedIn makes its own decisions and can restrict an account for longer, or permanently. We cannot guarantee that your account will never be warned or restricted, and we are not responsible for actions LinkedIn or any other platform takes against your accounts.

You confirm that every LinkedIn profile and email account you connect is your own, or one you are authorised to use. You are responsible for complying with the terms of the platforms and email providers you connect. You can disconnect an account at any time.

7. Your Outreach Responsibilities

FindOnline sends messages in your name. You are responsible for who you contact and what you say. You agree to:

• Follow the laws that apply to your outreach, including anti-spam, electronic marketing and data protection laws in your country and in the countries of the people you contact.
• Have a lawful reason to contact each prospect, identify yourself honestly, and respect any request to stop contacting someone.
• Not send spam, misleading or deceptive content, or content that is unlawful, harassing, hateful or infringing.
• Not use the service to collect or process sensitive personal data, or data about children.
• Not resell the service or prospect data, or use FindOnline to build a competing product or dataset.
• Not attempt to bypass sending limits, plan limits or security controls, and not reverse engineer the service.

We may suspend outreach or an account that breaks these rules or puts other customers or the service at risk.

8. Prospect Data and Your Data

• Prospect data we source. FindOnline integrates with third-party data providers to find and enrich prospects. This data is pulled for your workspace specifically. We do not reuse it for other customers unless the provider's commercial terms explicitly allow it.
• Data you bring. If you enrich or source data outside FindOnline and bring it in, that data belongs exclusively to your company. We do not store or reuse it outside your workspace.
• Your content. You keep ownership of everything you provide, including your company information, ideal customer profiles, messages and lead notes. You give us a limited licence to process it only as needed to provide the service to you.
• Accuracy. Prospect data and intent signals come from third-party and public sources. We do not guarantee that they are complete, accurate or current.

How we handle personal data is described in our Privacy Policy.

9. AI-Generated Content

FindOnline uses AI to draft messages, score prospects and summarise signals. AI output can be wrong or unsuitable. You control your campaigns and are responsible for the messages sent from your accounts, whether written by you or drafted by AI. We do not guarantee any particular result, such as replies, meetings or revenue.

10. Intellectual Property

The FindOnline platform, brand, design and underlying technology belong to us and may not be copied, modified or distributed without our written consent. If you send us feedback, we may use it to improve the service without any obligation to you.

11. Indemnity

You agree to indemnify us against claims, losses and costs brought by third parties that arise from your outreach, the content you send, the data you bring to the service, or your breach of these Terms or of applicable law.

12. Disclaimers and Limitation of Liability

FindOnline is provided on an "as is" and "as available" basis. To the fullest extent permitted by law:

• We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.
• We are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost data, loss of reputation or business interruption.
• We are not liable for warnings, restrictions or suspensions applied to your accounts by LinkedIn, email providers or other third-party platforms.
• Our total liability for all claims relating to the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Suspension and Termination

• You may close your account at any time by contacting us at support@findonline.ai.
• We may suspend or terminate your account if you breach these Terms, act fraudulently, fail to pay, or put the service or other customers at risk.
• When your account ends, your right to use the service stops. Fees already paid are not refunded, except where the law requires otherwise.
• Sections that by their nature should continue, including intellectual property, indemnity, limitation of liability and governing law, survive termination.

14. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law rules. Any dispute arising from these Terms or your use of FindOnline will be brought in the state or federal courts located in California, and you and we consent to the jurisdiction of those courts. This does not affect any rights you have under mandatory local law that cannot be waived by agreement.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through a notice in the product at least 30 days before they take effect. Continuing to use FindOnline after the changes take effect means you accept them.

16. Contact Us

FinZove Technologies Private Limited
INDUSTRYGARMENTS DERSOMNO, 31183128/211224BASE 93696, Bommanahalli (Bangalore), Bangalore South, Bangalore 560068, Karnataka, India

Questions about these Terms? Contact us at support@findonline.ai.