Privacy Policy

FindOnline is operated by FinZove Technologies Private Limited, Bengaluru, India ("FindOnline," "we," "us," or "our"). This Privacy Policy explains how we collect, use, store and protect personal information when you visit findonline.ai or use the FindOnline platform.

It covers two groups of people: our customers and website visitors, and the prospects our customers find and contact through FindOnline. If you were contacted by a FindOnline customer, Section 4 is written for you.

1. Information We Collect

• Account information. Your name, email address and, if you sign in with Google, your profile picture. We never receive your Google password.
• Billing information. Payments are handled by Paddle, our merchant of record. Paddle collects your payment details. We receive your subscription status and billing records, but not your full card number.
• Business information. What you tell us about your company, your product, and the ideal customer profiles you create.
• Connected account data. When you connect a LinkedIn profile or an email account, we process the data needed to run outreach for you: your profile, your connections, and the messages and emails in the conversations FindOnline manages. We read message and email content to detect replies and to draft follow-ups.
• Prospect data. Professional information about the people and companies you target, such as name, job title, employer, public profile details and business contact details. See Sections 3 and 4.
• Usage data. How you use the platform, including the campaigns you run, the actions taken on your behalf and their results.
• Website data. Pages visited and similar analytics data from our public website. See Section 10.

2. How We Use Information

• To provide the service: find and prioritise prospects, surface intent signals, draft and send outreach from your connected accounts, detect replies, and track your leads.
• To manage your account: sign you in, manage your trial and subscription, and provide support.
• To keep accounts and the service safe: apply sending limits, prevent abuse and investigate security issues.
• To improve the service: understand how features are used and fix problems.
• To communicate with you: send account notices, service updates and replies to your requests.
• To meet our legal, tax and accounting obligations.

3. Prospect Data: Where It Comes From and Who Owns It

• Sources. FindOnline integrates with third-party data providers and with the LinkedIn profile you connect to find and enrich prospects.
• Pulled for one customer. Prospect data is pulled for the specific customer who requested it. We do not reuse it for other customers unless the provider's commercial terms explicitly allow it.
• Data you bring. If you enrich or source data outside FindOnline and bring it in, that data belongs exclusively to your company. We do not store or reuse it outside your workspace.
• Your role and ours. You decide who to contact and why, so you are responsible for having a lawful reason to contact each prospect. We process prospect data on your behalf to provide the service.

4. If You Were Contacted by a FindOnline Customer

Our customers use FindOnline to send business outreach from their own LinkedIn profiles and email accounts. The customer who contacted you decides who to contact and is responsible for that message. The quickest way to stop further contact is to reply to them and ask.

You can also contact us at support@findonline.ai. Tell us who contacted you and we will help you: we can pass your request to that customer, and you can ask us to access, correct or delete the information about you that we hold, or to stop it being used for outreach through FindOnline.

5. AI Processing

FindOnline uses AI models from Google (Gemini), OpenAI and Anthropic to analyse your business information, identify and score prospects, and draft messages. To do this, relevant business information, prospect data and conversation content may be sent to these providers for processing.

6. Who We Share Information With

We share personal information only with service providers that help us run FindOnline, and only as needed:

• Hosting and infrastructure: Amazon Web Services (AWS) and Vercel.
• Payments: Paddle, as merchant of record.
• Sign-in: Google, if you choose to sign in with Google.
• AI providers: Google, OpenAI and Anthropic, as described in Section 5.
• Account connectivity: a specialist provider that connects your LinkedIn profile and email account to FindOnline.
• Data providers: third-party sources of business and prospect data.
• Analytics and email delivery: providers that measure website usage and deliver our emails to you.

We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a merger, acquisition or sale of our business. Messages you send through FindOnline are, of course, delivered to the people you contact through LinkedIn and your email provider.

7. Storage, Security and International Transfers

Your data is stored in a database hosted on AWS in the United States (US East region), with encryption at rest enabled. Connections to FindOnline are encrypted in transit, and access to data is restricted to what is needed to run the service. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

We are based in India, our data is stored in the United States, and our service providers may process data in other countries. This means your information may be transferred to and processed in countries other than the one you live in, where data protection laws may differ.

8. How Long We Keep Information

We keep your account data, connected account data and prospect data until you delete your account or ask us to delete it. We may keep limited records for longer where the law requires it, for example billing and tax records, or where we need them to resolve disputes or enforce our agreements.

9. Your Rights

You can ask us to:

• Access the personal data we hold about you.
• Correct information that is inaccurate.
• Export your data in a portable format.
• Delete your account and the data associated with it.

Depending on where you live, you may have further rights under local law. For example, people in the European Economic Area and the United Kingdom can object to or ask us to restrict certain processing, withdraw consent where processing is based on consent, and complain to their local data protection authority. Residents of some US states, including California, have rights to know about, access, correct and delete their personal information, and not to be treated unfairly for exercising those rights.

Where the law requires a legal basis for processing, we rely on our contract with you, our legitimate interests in running and improving the service, your consent where we ask for it, and our legal obligations.

To use any of these rights, contact us at support@findonline.ai. We will respond within the time the law requires.

10. Cookies and Analytics

• The FindOnline app uses essential cookies to keep you signed in. If you block them, you will not be able to use the app.
• Our public website uses Google Analytics, which sets cookies to measure page views and how visitors move through the site, and Vercel Analytics to measure page views.
• We do not use advertising cookies.

11. Children

FindOnline is not intended for anyone under 18, and we do not knowingly collect personal information from children. If we learn that we have, we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice in the product. The date at the top of this page shows when it was last updated.

13. Contact Us

FinZove Technologies Private Limited
INDUSTRYGARMENTS DERSOMNO, 31183128/211224BASE 93696, Bommanahalli (Bangalore), Bangalore South, Bangalore 560068, Karnataka, India

Questions about this policy or your personal data? Contact us at support@findonline.ai.